Helping you make your home warmer and more energy efficient
Changes to the Welsh Government Warm Homes scheme
The Welsh Government Warm Homes Nest scheme will come to an end at the end of March 2024, with a new scheme replacing it on Monday 1 April 2024. The new scheme will have a greater focus on low carbon technologies for the home where it makes sense to do so, to support Welsh Government’s ambition to make Wales net zero by 2050.
Under the new scheme, each home will be individually assessed, and the best energy efficient solution will be offered. This may be through insulation, low carbon heating and renewable technologies.
Nest will continue to provide advice to customers on saving energy and money and will remain open from Monday – Friday 9am – 6pm until the end of March 2024. Customers will also be able to express their interest in the new scheme through the Nest advice service and discuss other energy efficiency and low carbon grant schemes which are available.
To maximise delivery of applications in progress by the end of March 2024, we are not taking new applications except for eligible vulnerable customers with no heating or hot water at the property.
If you have no heating or hot water, please get in touch and we will advise you of the help available to you.
Advice for everyone
The Nest scheme offers a range of free, impartial advice and, if you are eligible, a package of free home energy efficiency improvements such as a new boiler, central heating, insulation, solar panels or a heat pump. This can lower your energy bills and benefit your health and wellbeing. Find out how you can apply for free home energy efficiency improvements.
If you’re worried about your energy bills, call us and speak to one of our friendly advisors. They can offer free and impartial advice on:
- Saving energy and water
- Money management
- Making sure you’re on the best energy and water tariff
- Whether you are entitled to any benefits to boost your income
Call Freephone 0808 808 2244 or request a call back using our online form.
Energy saving tips and support services
We understand that the rising cost of living can be especially worrying if you have difficulty paying your energy bills. We’ve put together some expert energy advice to help you save money in the home, as well as information on support services to keep you warm. Read our advice on how to save money and stay warm in your home.
Listen to Little Bill’s message:
“Thank you very much for everything, it was great to know I could ring you back all the time whilst I was worried. I very much appreciate that you didn’t give up and have solved the problem!”
“Dealing with Nest has been so easy, from that initial phone call it was all dealt with! I was kept informed of everything, but I didn’t have to run around making calls or sort things out, that helps more than anything. My home is so much warmer, and it makes such a difference when you just turn on the tap and there’s hot water! For many years, before the system stopped working, I got used to having to warm the water for hours first and then it wasn’t as hot as the water is now. It is magic and more people should know about Nest and how the scheme can help them.”
“Knowing that the heating now works has given us peace of mind – we also have constant hot water which is more eco-friendly. Our income hasn’t increased but because of the saving, we have more accessible money. Thank you for sorting out the reduction in water rates, we have saved a huge sum of money.”
“The engineers who attended did an absolutely fantastic job. They were extremely professional, knowledgeable, hardworking and made a most arduous task appear simple! They were even really good with me, I was anxious about having strangers in my home and they were just so lovely about that too, they really made me feel at ease and were empathetic to it all, I can’t thank them enough.”