Call Freephone 0808 808 2244 (Mon-Fri 9am-6pm) or request a call back

For initial enquiries and applications

After you’ve applied, if you’d like to speak to your Personal Customer Manager, call 0800 294 1945, Monday to Friday between 9am and 5pm.

Alternatively you can email us at: or write to us at: Nest Scheme, The Innovation Centre, Festival Drive, Victoria Business Park, Ebbw Vale, NP23 8XA

Should you experience any problems with your system, the numbers you will need to call are:

Gas, LPG and Electric Heating Systems – 0800 316 3715

Oil and Solid Fuel Heating Systems – 08448 797 240

If you experience a fault with an Air Source Heat Pump fitted under the scheme within twelve months of installation, please contact 0800 294 1945

Customer service and complaints

We hope that your experience of the Nest scheme will be positive but we know there is always room for improvement so returning your customer satisfaction questionnaire after your inspection is complete really helps us.

However, if you feel dissatisfied in any way our Customer Liaison Team can be contacted on Freephone 0800 294 1945, by email at, or at the postal address above. We will respond to your query within 24hours of receiving it. If your complaint has not been resolved within five working days, they will contact you again to advise you of the actions they have are taking and will continue to keep in touch with you until the complaint has been resolved.

Warm Home Discount

How can Nest help?

Apply for Nest