Contact us

For initial enquiries and applications:

 

 

After you’ve applied, if you’d like to speak to your Personal Customer Manager, call 0800 294 1945, Monday to Friday between 9am and 6pm.

Alternatively you can email us at: NestPersonalCustomerManager@centrica.com or write to us at: Nest Scheme, Innova One, Tredegar Business Park, NP22 3EL.

Should you experience any problems with your system, the numbers you will need to call are:

Gas, LPG and Electric Heating Systems - 0800 316 3715

Oil and Solid Fuel Heating Systems - 08448 797 240

If you experience a fault with an Air Source Heat Pump fitted under the scheme within twelve months of installation, please contact 0800 294 1945

Customer service and complaints

We hope that your experience of the Nest scheme will be positive but we know there is always room for improvement so returning your customer satisfaction questionnaire after your inspection is complete really helps us.

However, if you feel dissatisfied in any way our Customer Liaison Team can be contacted on Freephone 0800 294 1945, by email at nestcustomerliaisonteam@centrica.com, or at the postal address above. We will respond to your query within five working days.

How can Nest help?

We offer a range of free, impartial advice and, if you are eligible, a package of free home energy efficiency improvements such as a new boiler, central heating or insulation.

Part of the Welsh Government Warm Homes programme
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